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Frequently Asked Questions

I’m not clear on how this works?  I’m interested, but unsure of the entire process? 

Who pays for shipping?

How soon do I have to let you know before the event date?

How does charity make the money?

What if something doesn’t sell?

What if an item is broken? Who Pays?

Is there a certain amount of product we have to order?

Do we get to select our product?  Is there a certain package?

What are the price points for auction items?

Can we have product for a live auction?

Do you have brochures?

Do you have authentic autograph items? How are they authenticated?

Can I receive the pieces for early display?

Can I get any references or testimonies?

How is the event reconciled?

 

I’m not clear on how this works?  I’m interested, but unsure of the entire process? 

If you’d like to speak to one of our personal representatives, then please feel free to call us. We’d love to be of service in any way.  Our toll free number is 877-820-4653.  Once you get to our call directory you can pick a salesman.

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Who pays for shipping?

We cover all shipping costs.  We ship the product to the event director, and any unsold items will have FedEx return labels appropriated for their return.

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How soon do I have to let you know before the event date?

We will work with you at anytime.  Feel free to call us at 877-820-4653 or email us over the web, and we’ll get your auction package out immediately.

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How does charity make the money?

Each item has a minimum bid price.  Once the item has been sold, 30% of the minimum bid is appropriated for the charity.  In addition to the 30 percent, the foundation receives 100 percent of the winning bid amount over the minimum.

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What if something doesn’t sell?

AAC covers the shipping both ways.  Any unsold items will have FedEx return labels to ship them back to AAC at our cost. 

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What if an item is broken? Who Pays?

If an item is damaged during shipping or at the event, we will replace the damaged item at no cost to the charity.

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Is there a certain amount of product we have to order?

All auctions will be custom designed by your AAC representative.  Your AAC rep will work with you in designing the size and variety of your items.  There is not a determined amount of items, but rather each event is unique and one of a kind.

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Do we get to select our product?  Is there a certain package?

You and your AAC rep will work together in designing your auction package.  To start, we will send you a suggested list of items to choose from.

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What are the price points for auction items?

We have items ranging from $50 - $6,000.

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Can we have product for a live auction?

We have many live auction items that can bring thousands for your charity… Trip Packages, Autographed Guitars, Autographed Jerseys, Autographed Pin Flags…

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Do you have brochures?

Yes, please contact any of our sales team at 877-820-4653, or request a brochure over the site.

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Do you have authentic autograph items? How are they authenticated?

We have numerous authentic autograph items.  Signed jerseys, baseballs, basketballs, gloves, guitars and photos are a few items we have.  Each authentic autographed item will have a certificate of authenticity attached to the item.

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Can I receive the pieces for early display?

Send us your information at 877-820-4653 or over the web, and we’ll design your auction to be sent to you at anytime.

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Can I get any references or testimonies?

We would love to supply you with all the information you would like.  We have a list of references from past events, tournament directors, event coordinators, and organization committees that we will gladly email to you.

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How is the event reconciled?

After your event your AAC representative will work with you in getting the list of items that sold.  We can process your event through email or over the phone.  After the inventory has been established, we will reconcile the event through our office and collect our portion of what has sold… You keep the rest!

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